Degraded platform performance

Incident Report for Level AI Status

Resolved

We experienced a period of degraded platform performance that affected certain users of our product. During this time, users may have encountered issues accessing the Coaching, Conversation and the Dashboard pages.

Incident Timeline:
Start Time: 12:40 UTC
Resolution Time: 14:10 UTC

We sincerely apologize for the inconvenience caused. Our team is actively investigating the root cause and implementing measures to prevent future occurrences. Thank you for your patience and understanding.

Posted Apr 02, 2025 - 14:32 UTC

This incident affected: Conversations List, Conversation Details, and Analytics.