Platform unable to process POST requests

Incident Report for Level AI Status

Resolved

This incident has been resolved.

Posted Jul 17, 2026 - 17:31 UTC

Monitoring

Customers have reported that login is working. Monitoring to ensure Cloudflare fix is stable.

Posted Jul 17, 2026 - 16:15 UTC

Identified

Our DNS provider Cloudflare is facing outage due to which we are unable to process requests on our system. This impacts login, case creation, user creation, coaching session creation etc. Note: conversation and metdata ingestion is functioning and no data will be lost; but platform access is limited until Cloudflare resolves their outage.

Posted Jul 17, 2026 - 16:00 UTC

This incident affected: Login, Conversations List, Conversation Details, and Analytics.